DEVELOPMENT OF E-GOVERNMENT PAYMENT PORTAL: A CASE STUDY FROM A DEVELOPING COUNTRY (11)

The purpose of this study is to understand how interactions between structure and agency shape e- government portal development in developing countries and how these are managed to arrive at an outcome. The need for the research emerged from growing concerns that there are few studies addressing the pre-adoption stages of e-government portals. The research used the development of an e-government payment portal in Ghana as a case study. The structuration theory was adopted as the analytical lens. The findings show that technical and political interactions such as testing, expert reporting, design, and blurry as well as overlapping authority shaped expert validation, expert reporting, payment workflow, security and privacy structures. Although the case is based on the experience of Ghana, the findings can be applied to other developing countries with similar experiences. The study offers implication for research, practice and policy makers as well as future recommendations

Government Workspace Digitalization and Socioeconomic Development Outcomes in Ghana

The study sought to understand how the structurational environment shapes socioeconomic outcomes of government workspace digitalization in Ghana based on a qualitative, interpretive case study and the structurational model of technology as a theoretical lens. The findings show how the availability of electronic transactions law, government borrowing, and extendable system design can positively influence socioeconomic outcomes of government workspace digitalization. However, use of multiple system development environments, bureaucracy, a within-country digital divide, and a persistent physical signature and letterhead culture can negatively influence the socioeconomic development goals of government workspace digitalization

Development of Government-to-Employee Portals: A Developing Country Case Study

The purpose of this study is to understand how social structures shape the development of e-government portals and vice versa. E-Government portal research has focused on adoption, service delivery, accessibility, challenges, failures, evaluation and less on the co-shaping relationship between structure and interaction. Therefore, a knowledge gap exists on how social structure and interactions co-shape each other. This study focusses on the experiences of how the social structures shaped the development of a government-to-employee portal and vice versa in a developing country. It uses interpretive case study approach as methodology and the structuration theory (ST) as the analytical lens to understand the how structure and interaction co-shaped each other. The findings show ST can explain the co-shaping relationship between structure and interaction from a developing country perspective. This study contributes to research, practice, and policy by offering rich insights into how social structures and interactions co-shape each other